FAQs

Care + Materials

All work is handmade by us in the state of Arizona. We do not keep bulk stock to avoid waste, so work is only made once you order it. Our earrings are made with polymer clay which is a lightweight, flexible material. Due to the handmade nature of our work each piece can have little imperfections such as slight color, texture, and pattern variations. These variations show the artist's hand, and make each work truly one-of-a-kind.

While polymer clay will not break if dropped, it can break if you bend the parts and it may get scratched if not stored properly. Makeup and dirt can be cleaned with soap and water, or using cotton with alcohol or acetone. If using alcohol or acetone, rub gently and be careful not to remove colors and patterns.

We use niobium and titanium findings, both metals are hypoallergenic and nickel-free.

 

Shipping

All work is handmade to order. Allow 5 to 10 business days for your order to be made and shipped. We are not responsible for lost or stolen packages.

If your item(s) arrive damaged let us know as soon as possible so we an arrange a replacement. 

 

Returns + Exchanges

We accept returns and exchanges of new and unused products within 14 business days from the date you received your order. Please email us at jessica@kohi.life to initiate a return authorization prior to mailing your items.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.